A Study of Quality of Working Life amongst Managers in Malaysian Industrial Companies

Rusinah Siron, Mohd Amin Tasripan, Mohd Yunus Majid
(Universiti Tenaga Nasional, Putrajaya, Malaysia)

Abstract: The purpose of this study was to gain a better understanding of QWL amongst managers in five of the Malaysian Industrial companies in Klang Valley, Kuala Lumpur that consists of 75 managers. A validated questionnaire was used to collect data from managers. The seven scales was used in the survey namely by the Scale A for job satisfaction, challenge, use of skills and autonomy. Scale B for communication, decision making and job security, Scale C for support from superior, Scale D for freedom from work related stress, Scale E focused on salary and additional benefits, Scale F is related with the relationships with work colleagues and Scale G for involvement and responsibility at work. The findings of the research showed that managers have average job satisfaction and job commitment. Managers experience job security and average satisfied with their communication among colleagues. The managers also perceived that they are moderately getting the support from top management and have an average satisfaction working relationship with colleagues and subordinates. Managers are average satisfied with their salaries and report more stress at the work place. They want the responsibility given match with the benefits and incentives given by the employer.

Key words: quality of work life; job satisfaction; job commitment; job involvement; job security

JEL codes: D23