Jafar Sembiring, Riris Yunita

Abstract: The competition in the business of telecommunication has been getting tougher and tougher since the government of Indonesia issued the regulation on opening the gate for multi-operators in the business of telecommunication. The purpose of this research is to examine the influence of the four factors of transformational leadership on the intrinsic motivation of employees at the division of the Enterprise Service, PT Telekomunikasi Indonesia, the largest telecommunication company in Indonesia, where about 80% of the employees fully work at their customers’ premises. Questionnaire was distributed to all 400 employees, and the total of 380 employees completed and returned the questionnaire. The data were descriptively analyzed, and the hypotheses of the research were tested by using path analysis. The performance of division was very high. Descriptive analysis showed that the practice of transformational leadership was low, but the intrinsic motivation was very high. Statistical test showed that none of the four factors of transformational leadership significantly influence the intrinsic motivation of the employees. This indicated that the intrinsic motivation of the employees was affected by factors other than the factors measuring transformational leadership

Key words: idealized influence; inspirational motivation; intellectual stimulation; individualized consideration; intrinsic motivation