Tung-Hsiang Chou

(Department of Information Management, National Kaohsiung First University of Science and Technology, Taiwan)

 

 

Abstract: Nowadays, information technology is developing at a tremendous speed and cloud computing is trying to replace stand-alone system which can be used to store or transfer information and data on the Internet. This study uses several technologies to design a multi-function e-service system for emergency ambulance services and it also invents a STEP² model to illustrate the design of emergency services. The STEP² model composes several aspects, there are service, technology, environment, processes, and people. The e-service system updates the traditional handwritten process and is also adopted with smart device by ambulances in Taiwan, the e-service allows information to be stored and transferred to the hospital database. Therefore, this study uses a service design approach to design an e-service system for ambulance service processes, which can be installed on a smart device. This e-service system integrates various media (such as sound, pictures, and text) and helps hospital employees to prepare materials for the patient before the patient arrivals at the hospital. This study uses e-service on the ambulances in Taiwan and illustrates the process by using a service design methodology, and it also improves the efficiency of hospital’s material management.

 

 

Key words: cloud computing; e-service; STEP² model; smart device; service design; emergency service

 

JEL codes: I1, L8, M1